Jobs

This position supports the YMCA/JCC Outdoor Pool and staff by helping with cleaning and counting members entering the pool.  The YMCA of Greater Toledo is a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Have an understanding of facility policies, procedures, and rules.  Must possess leadership qualities and a strong work ethic.

JOB SEGMENTS:

1. Arrive and be ready to work on time. Be alert and attentive while on duty.
2. Ensure that all swimmers and divers follow pool rules and policies.
3. Wear staff uniform at all times while on duty.
4. Follow opening and closing procedures.
5. Fill out accident/incident reports for any accident, no matter how minor
6. Find and secure your own substitute when needed, this is your responsibility.
7. Demonstrate Responsibility, Respect, Caring & Honesty towards members, guests, co-workers, and supervisor at all times.
8. Maintain a clean deck at all times. Report any unsafe conditions to necessary personal.
9. Please conduct yourself in a professional manner, remember you are a reflection of the YMCA.
10. Ensure storage room is kept clean and equipment is stored properly.
11. Ensure bath house is clean and stocked with paper products as needed. Empty garbage cans as needed.
12. Read and understand evaluation criteria.
13. Be prepared to work evenings, weekends and holidays.
14. You will be required to work on weekends.
15. You are required to work at least 10 hours per week or 2 shifts per week.
16. Available Memorial Day through Labor Day.
17. Perform any unique duties requested, as deemed appropriate, by your supervisor or any other supervisor on duty.

Under the direction of the District Aquatics Director and in accordance with Association policies, the Eastern Community Aquatics Coordinator is responsible for the leadership and advancement of the Aquatics Lifeguards and training for the Eastern Community Branch of the YMCA of Greater Toledo.  This position will assist in the development and implementation of innovative curriculum and activities, supervise, guide and develop lifeguarding staff to ensure that Y members and participants experience a fun, healthy and safe environment, and ensure program outcomes are consistently achieved. 

JOB SEGMENTS

1. Ensures that daily care of members, teens and families is a key priority through supervision of staff and volunteers in accordance with the organization’s policies, mission and applicable laws.
2. Responsibilities include interviewing, hiring and training the Eastern Community YMCAs lifeguards, planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
3. Assist in the implementation of aquatics staff in-service programs by providing direction, leadership, support, and efficiencies for team members through strategic planning, administrative standardization, registration, quality standards, and risk management according to the YMCA of Greater Toledo’s Aquatics Standards.
4. Lifeguarding a minimum of 30 hours per week
5. Oversee outdoor pool operations of the Eastern Community YMCAs Outdoor Pool.
6. Assist the District Aquatics Director in developing pool schedules for all Eastern Community Branch pools.
7. Process payroll for all branch lifeguard staff in an accurate and timely manner.
8. Actively utilize the Y Improvement Model to use strategies to improve the overall lifeguarding experience.
9. Collaborates with Branch staff to ensure excellence and consistency in service through daily care of members, program participants and volunteers.
10. Ability to work a flexible schedule including evenings, weekends and holidays based upon the needs of the YMCA.
11. Ensure the Branch’s First Aid Kits are always stocked appropriately.
12. Be an active participant in the Branch’s Annual Campaign.
13. Any other duties as assigned by supervisor.

To ensure the safety of all participants enrolled in camp. Be sure that participants receive quality instruction in a fun and safe environment. Record and interact in recorded and live videos for virtual day camp. Ability to create and edit videos as needed.

ESSENTIAL DUTIES:

• Video editing capabilities
• Arrive on time for your scheduled shift
• Be flexible
• Attend orientation
• Follow directions given to you by your supervisors
• Maintain a professional image at all times
• Enforce and follow all safety rules
• Communicate openly with families and provide superior members service
• Handle behavior issues appropriately
• Work well with others
• Encourage teamwork as well as individual work
• Set the proper example at all times
• Make sure proper paper work is filled out for behavior/incident reports
• Follow all YMCA policies, licensing and TQM standards
• Adhere to any other duties deemed necessary by your supervisor
• Follow dress code
• Be within the area of instructing and ready to teach prior to class start time.
• Obtain class roster from Sports and Day Camp Director prior to camp start time. Responsible for taking attendance of camp participants during the session.
• Welcome each participant and their parents.
• Plan and execute a fun, educational, creative camp.
• See that each class includes: Introduction, Review, Skill Development, Personal Growth, and Safety.
• Have fun!
• Incorporate outdoor education and STEM in actives
• Keep the area neat and clean. Report any damaged equipment and recommendations to the Sports and Day Camp Director. 
• Do not turn children away if they are not on your class roster. Include them in your class and follow up later with the Sports and Day Camp Director.
• Advise the Sports and Day Camp Director if a student is unable to keep up with course curriculum, we may need to move them to a different program or look at alternative solutions.
• Be consistent, courteous, and helpful and most of all make sure that all of the kids have fun.
• Keep Sports and Day Camp Director informed at all times of substitutes.
• Adhere closely to the lesson plan, but remain flexible in case last minute changes are necessary.
• Be prepared - Review lesson plan, collect supplies, be organized. Provide a list of needed supplies to Director at least two weeks prior to the beginning of the session. Utilize art/music supplies “on hand” whenever possible to reduce material costs. 
• Weave YMCA core values and mission into class curriculum. Honesty, Responsibility, Caring, Respect, and Faith.

The District Family Director is responsible for Family Programming services for the Wolf Creek District which consists of the Wolf Creek YMCA and the Sylvania YMCA/JCC. Responsibilities include budgeting, hiring, training, and scheduling of staff to operate the following program areas for the district; KidZone; Birthday Party rentals; District and Branch Family events; Sylvania Inflatables programming; and related programming.

ESSENTIAL FUNCTIONS:

1. Directs and supervises family program activities to meet the needs of the community and fulfill YMCA objectives.
2. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
3. Establishes and expands family programming within the community in accordance with strategic and operating plans.
4. Assists in the marketing and distribution of program information throughout the district.
5. Develops and maintains collaborative relationships with community organizations.
6. Develops and monitors family program budgets to meet fiscal objectives.
7. Coordinates use of facilities for program events.
8. Models relationship-building skills (including Listen First) in all interactions. Responds to all member and community inquiries and complaints in timely manner.
9. Compiles program statistics. Monitors and evaluates the effectiveness of and participation in programs.
10. Actively participate in the Annual Scholarship Campaign by helping to raise dollars toward the district goal.
11. Other duties as assigned by supervisor.

Under the guidance of the District Vice President and the Executive Directors at the Wolf Creek YMCA and the Sylvania YMCA/JCC the Maintenance Director is responsible for all aspects of facility management.  To work with staff and volunteers at all involved centers, providing the best possible physical environment for the membership and the community.

Job Segments:

• Provide communication and scheduling with contracted cleaning team and meet as needed.
• Assist in the community collaboration efforts of the branches. Continually relate to YMCA members and community groups, including schools, churches and various businesses.
• Participate in assigned committees and maintain community awareness and a positive image of the YMCA.
• Hire, train and supervise Maintenance/Custodial department staff as needed.
• Participate in the Annual Campaign.
• Periodically serve as “on-call” staff person in case of Branch facility emergencies.
• Is a member of the management staff teams at each branch which includes attendance at all required meetings.
• Understands and fully participates in the Y-Improvement model for his/her branches as well as any assigned Association initiatives. Will ensure data within the Y-Improvement model is accurate and up to date. Will be accountable for meeting or exceeding target conditions related to his/her areas of responsibility.
• Assist the Executives with budget controls and take effective action to meet or exceed budget targets.
• Serve as main contact/supervisor with all sub contracted companies that relate to the facility and grounds.
• Perform any other duties as deemed appropriate by the Executives.

General Maintenance Functions:

• Continually audit all physical/mechanical systems to ensure efficiency.
• General electrical and plumbing repairs, general carpentry, and other major building maintenance functions normally a part of commercial building maintenance upkeep ad also common tasks such as replacing ceiling tiles, light bulbs, yard maintenance, painting, etc.
• Perform regular pool maintenance and water treatment with appropriate written documentation as dictated by YMCA and Health Department standards/guidelines.

This position supports the work of the YMCA, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. A YMCA lifeguard must possess and keep current the following certifications at all times:  Lifeguarding, Adult/Child/Infant CPR (Professional Rescue or Healthcare Provider), First Aid, Oxygen Administration, and AED.  Have an understanding of facility policies, procedures, and rules.  Possess leadership qualities and a strong work ethic.

JOB SEGMENTS:

1. Be in chair and ready to lifeguard on time. Be alert and attentive while in your chair/on duty.
2. Ensure that all swimmers and divers follow pool rules and policies.
3. Wear staff uniform at all times while on duty.
4. Follow opening and closing procedures.
5. Fill out accident/incident reports for any accident, no matter how minor
6. Never read or talk to friends while in your chair.
7. Find and secure your own substitute when needed, this is your responsibility.
8. Demonstrate Responsibility, Respect, Caring & Honesty towards members, guests, co-workers, and supervisor at all times.
9. Maintain a clean deck at all times. Report any unsafe conditions to necessary personal.
10. Please conduct yourself in a professional manner, remember you are a reflection of the YMCA.
11. Maintain your physical ability to perform rescues. Attend all trainings.
12. Ensure storage room is kept clean and equipment is stored properly.
13. Read and understand evaluation criteria.
14. Personnel will be required to attend at least 2 hours of in-service a month to keep skills current.
15. Be prepared to work evenings, weekends and holidays.
16. You will be required to work on weekends.
17. You are required to work at least 10 hours per week or 2 shifts per week.
18. Available Memorial Day through Labor Day.
19. Perform any unique duties requested, as deemed appropriate, by your supervisor or any other supervisor on duty.

If interested, please send resume electronically to Haley Craig at hcraig@ymcatoledo.org. 

The Member Experience Associate, in accordance with Association policies, is responsible for member engagement and retention through impeccable member service and practices that promote member engagement, specifically connecting members to programs. The Member Experience Associate will possess extensive knowledge in member and membership processes as well as all aspects of YMCA programming and services.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Meet and exceed membership satisfaction and retention goals.
2. Ensure that daily care of members is first priority; assist with both the member service desk, front desk operations and the wellness floor. Accurately process new member processing, program enrollment, scanning membership cards, and welcome and greet members. Schedule Smart Start appointments for all new members.
3. Maintain confidentiality of sensitive personal and financial data for each member.
4. Monitoring and enforcing membership policies and procedures.
5. Collaborate with all branch staff to ensure service excellence and timely follow-up to all member questions and/or complaints.
6. Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs.
7. Respond to emergency situations by adhering to the safety policies and procedures set up for the Association.
8. Give tours of the facility; promote the benefits of membership. Explain pricing and options.
9. Actively participate in the Annual Campaign by helping to raise dollars toward the goal.
10. Oversee the member check-in procedure and engage in member conversations on the wellness floor.
11. Assist in the successful implementation of the Association’s Smart Start Program
12. Ability to work a flexible schedule including evenings, weekends and holidays based upon needs of the YMCA.
13. Perform other duties assigned.

The Member Experience Associate, in accordance with Association policies, is responsible for member engagement and retention through impeccable member service and practices that promote member engagement, specifically connecting members to programs. The Member Experience Associate will possess extensive knowledge in member and membership processes as well as all aspects of YMCA programming and services.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Meet and exceed membership satisfaction and retention goals.
2. Ensure that daily care of members is first priority; assist with both the member service desk, front desk operations and the wellness floor. Accurately process new member processing, program enrollment, scanning membership cards, and welcome and greet members. Schedule Smart Start appointments for all new members.
3. Maintain confidentiality of sensitive personal and financial data for each member.
4. Monitoring and enforcing membership policies and procedures.
5. Collaborate with all branch staff to ensure service excellence and timely follow-up to all member questions and/or complaints.
6. Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs.
7. Respond to emergency situations by adhering to the safety policies and procedures set up for the Association.
8. Give tours of the facility; promote the benefits of membership. Explain pricing and options.
9. Actively participate in the Annual Campaign by helping to raise dollars toward the goal.
10. Oversee the member check-in procedure and engage in member conversations on the wellness floor.
11. Assist in the successful implementation of the Association’s Smart Start Program
12. Ability to work a flexible schedule including evenings, weekends and holidays based upon needs of the YMCA.
13. Perform other duties assigned.

The Member Experience Associate, in accordance with Association policies, is responsible for member engagement and retention through impeccable member service and practices that promote member engagement, specifically connecting members to programs. The Member Experience Associate will possess extensive knowledge in member and membership processes as well as all aspects of YMCA programming and services.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Meet and exceed membership satisfaction and retention goals.
2. Ensure that daily care of members is first priority; assist with both the member service desk, front desk operations and the wellness floor. Accurately process new member processing, program enrollment, scanning membership cards, and welcome and greet members. Schedule Smart Start appointments for all new members.
3. Maintain confidentiality of sensitive personal and financial data for each member.
4. Monitoring and enforcing membership policies and procedures.
5. Collaborate with all branch staff to ensure service excellence and timely follow-up to all member questions and/or complaints.
6. Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs.
7. Respond to emergency situations by adhering to the safety policies and procedures set up for the Association.
8. Give tours of the facility; promote the benefits of membership. Explain pricing and options.
9. Actively participate in the Annual Campaign by helping to raise dollars toward the goal.
10. Oversee the member check-in procedure and engage in member conversations on the wellness floor.
11. Assist in the successful implementation of the Association’s Smart Start Program
12. Ability to work a flexible schedule including evenings, weekends and holidays based upon needs of the YMCA.
13. Perform other duties assigned.

The Member Experience Coordinator, in accordance with Association policies, is responsible for member engagement and retention through impeccable member service and practices that promote member engagement, specifically connecting members to programs. The Member Experience Coordinator will possess extensive knowledge in member and membership processes as well as all aspects of YMCA programming and services.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Meet and exceed membership satisfaction and retention goals.
2. Ensure daily member questions and requests are handled in an efficient and timely manner. 
3. Maintain confidentiality of sensitive personal and financial data for each member.
4. Monitoring and enforcing membership policies and procedures.
5. Manage the accuracy and productivity of day-to-day activities of the membership process –i.e. cancelation, renewals, on-hold request, existing member changes, and new member application/bank draft and suspending bank draft.
6. Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA/JCC memberships and programs.
7. Will embrace, use and require all department staff to use all tools provided to increase the level of member interaction, including technological tools as needed and available.
8. Practice strong fiscal stewardship in the execution of financial and membership policies and procedures.
9. Actively participate in the Annual Campaign by helping to raise dollars toward the goal.
10. Respond to emergency situations by adhering to the safety policies and procedures set for the Association.
11. Assist the Associate Executive Director in the successful implementation of the Association’s Smart Start Program
12. Work both the member service desk and wellness staff assigned hours  
13. Perform new member engagement calls and onboarding.   
14. Ability to work a flexible schedule including evenings, weekends and holidays based  upon needs of the YMCA.
15. Perform other duties assigned.

The Member Experience Coordinator, in accordance with Association policies, is responsible for member engagement and retention through impeccable member service and practices that promote member engagement, specifically connecting members to programs. The Member Experience Coordinator will possess extensive knowledge in member and membership processes as well as all aspects of YMCA programming and services.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Meet and exceed membership satisfaction and retention goals.
2. Ensure daily member questions and requests are handled in an efficient and timely manner. 
3. Maintain confidentiality of sensitive personal and financial data for each member.
4. Monitoring and enforcing membership policies and procedures.
5. Manage the accuracy and productivity of day-to-day activities of the membership process –i.e. cancelation, renewals, on-hold request, existing member changes, and new member application/bank draft and suspending bank draft.
6. Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA/JCC memberships and programs.
7. Will embrace, use and require all department staff to use all tools provided to increase the level of member interaction, including technological tools as needed and available.
8. Practice strong fiscal stewardship in the execution of financial and membership policies and procedures.
9. Actively participate in the Annual Campaign by helping to raise dollars toward the goal.
10. Respond to emergency situations by adhering to the safety policies and procedures set for the Association.
11. Assist the Member Experience Director in the successful implementation of the Association’s Smart Start Program
12. Work both the member service desk and wellness staff assigned hours  
13. Perform new member engagement calls and onboarding.  
14. Ability to work a flexible schedule including evenings, weekends and holidays based upon needs of the YMCA.
15. Perform other duties assigned.

The Member Experience Coordinator, in accordance with Association policies, is responsible for member engagement and retention through impeccable member service and practices that promote member engagement, specifically connecting members to programs. The Member Experience Coordinator will possess extensive knowledge in member and membership processes as well as all aspects of YMCA programming and services.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Meet and exceed membership satisfaction and retention goals.
2. Ensure daily member questions and requests are handled in an efficient and timely manner. 
3. Maintain confidentiality of sensitive personal and financial data for each member.
4. Monitoring and enforcing membership policies and procedures.
5. Manage the accuracy and productivity of day-to-day activities of the membership process –i.e. cancelation, renewals, on-hold request, existing member changes, and new member application/bank draft and suspending bank draft.
6. Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA/JCC memberships and programs.
7. Will embrace, use and require all department staff to use all tools provided to increase the level of member interaction, including technological tools as needed and available.
8. Practice strong fiscal stewardship in the execution of financial and membership policies and procedures.
9. Actively participate in the Annual Campaign by helping to raise dollars toward the goal.
10. Respond to emergency situations by adhering to the safety policies and procedures set for the Association.
11. Assist the Member Experience Director in the successful implementation of the Association’s Smart Start Program
12. Work both the member service desk and wellness staff assigned hours  
13. Perform new member engagement calls and onboarding.  
14. Ability to work a flexible schedule including evenings, weekends and holidays based upon needs of the YMCA.
15. Perform other duties assigned.

The Member Experience Coordinator, in accordance with Association policies, is responsible for member engagement and retention through impeccable member service and practices that promote member engagement, specifically connecting members to programs. The Member Experience Coordinator will possess extensive knowledge in member and membership processes as well as all aspects of YMCA programming and services.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Meet and exceed membership satisfaction and retention goals.
2. Ensure daily member questions and requests are handled in an efficient and timely manner. 
3. Maintain confidentiality of sensitive personal and financial data for each member.
4. Monitoring and enforcing membership policies and procedures.
5. Manage the accuracy and productivity of day-to-day activities of the membership process –i.e. cancelation, renewals, on-hold request, existing member changes, and new member application/bank draft and suspending bank draft.
6. Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA/JCC memberships and programs.
7. Will embrace, use and require all department staff to use all tools provided to increase the level of member interaction, including technological tools as needed and available.
8. Practice strong fiscal stewardship in the execution of financial and membership policies and procedures.
9. Actively participate in the Annual Campaign by helping to raise dollars toward the goal.
10. Respond to emergency situations by adhering to the safety policies and procedures set for the Association.
11. Assist the Member Experience Director in the successful implementation of the Association’s Smart Start Program
12. Work both the member service desk and wellness staff assigned hours  
13. Perform new member engagement calls and onboarding.  
14. Ability to work a flexible schedule including evenings, weekends and holidays based upon needs of the YMCA.
15. Perform other duties assigned.