Jobs

The director must have knowledge and desire to implement a high quality program with the 4 key components of a 21^st Community Learning Centers program and a licensed child care program. The Site Director must have the ability to work as a key team member in a school environment, with staff, parents and key stakeholders. Also required are excellent verbal and written skills and computer skills, experience working with a diverse group of adults (administrators, staff, families and community members), experience and proven success with child care licensing, staff supervision, business operations which include, children’s and staff files as well as day to day center management. Pay is an hourly wage based on experience and certification/ part-time/up to 20 hours per week.

Job Segments:

• Assure that 21^st CCLC program plans are in place and that they provide developmentally appropriate academic and youth development activities for students.
• Communicate with parents, school and program staff, and project partners to offer support and link of services using these methods: Phone calls, emails, text/remind app, and contactless deliveries both face to face and virtually. 
• Maintain up to date center students’ enrollment and attendance information.
• Ensure the safety and supervision of all program participants by monitoring safe arrival and departure procedures. Will adhere to Covid 19 mandates of mask wearing and social distancing while working. Will assist in cleaning and disinfecting at our school site.
• Supervise, monitor, observe and provide feedback to program staff on a regular basis to assure that 21^st CCLC program is meeting the outcomes in the impact areas. 
• Work with 21st CCLC Grant Manager to provide snacks and nutrition education programming. 
• Maintain a high quality relationship with YMCA branch staff, feeder school administrators and teachers and staff with other community partner agencies.
• Work directly with community agencies to provide needed resources and services to families and their children.
• Coordinate special needs accommodation plans for children with disabilities with the lead teachers and the parents.
• Help refer parents to the Parent and School Advisory group
• Attend director meetings as scheduled.
• Coordinate with other YMCA afterschool sites to share staff, program ideas, and distribution of materials.
• Assist the YMCA branch with raising scholarship contributions through the YMCA Annual Campaign. 
• Be a YMCA professional and represent yourself in all situations as a YMCA employee in and out of your position.
• Attend trainings/meetings as called upon.

 Expected Results:

• Provide safe, healthy and appropriate developmental programs for children.
• Maintain an educated and diverse staff team.
• Active recruiting to maintain student enrollment.
• Meet or exceed budget expectations.
• Meet annual quality improvement recommendations.
• Meet all ODJFS and YMCA standards, policies and procedures.
• Maintain compliance standards with ODJFS SACC licensing, ODJFS Step Up to Quality initiative, ODE 21^st CCLC grant and Childcare and Adult Food Program (CACFP).

Responsible to assist the Site Director and Tutors with the implementation of Afterschool 21^st Century program. This person is responsible for assisting with student academic success, communicating effectively with students/parents and school staff, helping lead enrichment and recreational activities, meal preparation and supervision of students. Must be available to work Monday thru Friday from 3:00pm to 6:00pm. Hours vary by site with an average of 17 to 20 hours a week during the school year. This may include nights and weekends or other hours as needed. Pay is an hourly rate based on experience. 

GENERAL RESPONSIBILITIES:

• Work with students one on one or in a small group setting to assist with the implementation of program activities that offer enrichment, social skills development, life skills learning, and character education.
• Will adhere to Covid-19 mandates of mask wearing and social distancing while working. Will assist in cleaning and disinfecting at our school site.
• Assist the Site director and tutors in integrating academic support and enrichment in all other program activities.
• Model and reinforce desired character and social skills within the context of a safe, supportive physical and emotional environment.
• Supervise all program students and assist with snack/supper and student movement from one program activity to another.
• Ensure the safe arrival and departure of students involved in the program.
• Communicate with parents, school and program staff, and project partners to offer support and link of services using these methods: Phone calls, emails, text/remind app, and contactless deliveries.  

OTHER RELATED DUTIES:

• Speak in a positive and courteous manner with the children, staff and parents.
• Attend to individual needs of the children.
• Wear name tags and follow YMCA dress code.
• Follow YMCA/ TPS policies and procedures and Code of Conduct.
• Learn and follow child care licensing regulations
• Be a positive role model and set the proper example for the children
• Promote the values of honesty, caring, responsibility and respect.
• Assist with accommodations that are developed for children with special needs.
• Keep the facility neat and clean.
• Attend meetings and trainings as assigned.
• Good communication and work as a team with supervisor and other staff.
• All duties deemed necessary in the absence of the site director

ACCOUNTABILITIES 

• Operate a program that is safe and enriching for children.
• Develop positive relationships with children.
• Meet or exceed job expectations.
• Safe, healthy and developmental appropriate after school program for children.
• Maintain and/or Increase in academic success in literacy and math.
• Maintain and/or Increase in the whole development of the children.
• Maintain and/or Increase parent involvement at all sites.
• Outreach, good record keeping, maintain contact sheets/timesheets when working with students, parents, school staff, Y staff and other community partners. 

Under the supervision of the head swim team coach, the swim team coach will be responsible for the organization, management, and daily operation of the YMCA of Greater Toledo Swim Team program.  The swim coach will be responsible for managing such a program according to the established policies, missions, and expectations of the YMCA of Greater Toledo.

Job Segments:

1. Be responsible for coaching, training, and conditioning of the swim team members, with the direction of the head coach.
2. Maintain a safe environment at all times.
3. Abide by and enforce all rules set by the YMCA of Greater Toledo, the Northwest Ohio YMCA Swim League, National YMCA, and USA Swimming.
4. Assign Swimmers to competitive events for all meets.
5. Discuss and document serious disciplinary or behavioral problems involving a swimmer with the swimmer’s parents, head coach and program director.
6. Be responsible for the behavior of the swim team members during practice sessions. The coaches’ actions should help instill in the team members a sense of sportsmanship, loyalty to the group, willingness to work hard, and courteous and respectful behavior at all times. 
7. Decide, with the head coach, at the completion of the season, which awards are to be presented to team members at the annual banquet.
8. Maintain a group roster containing each swimmer’s name and birth date.
   1. Monitor attendance of the group at practices and meets
   2. Assist head coach with assigning swimmers to the appropriate practice groups.
9. Coaching of any other competitive team should not conflict with duties at the YMCA.
10. Be responsible for designating a qualified substitute to manage the team when he/she is unable to be present due to illness or emergency.  Report this to the branch program director and head coach prior to the meet and/or practice.
11. Become a member of the National YMCA Swimming Coaches Association, upon recommendation of the head coach and program director.
12. Represent the YMCA of Greater Toledo when coaching the team and be responsible for the conduct of team members and parents.
13. Responsible for organizing, with parent volunteers, the home meets.  
14. Be responsible for the proper storage of equipment during and after all practices and meets.
15. Attend all swim meets scheduled for his/her team.  The swim coach must be in attendance as long as team members are participating.
16. Report to supervisor any conflicts in performing coaching duties as outlined above.
17. Participate as an active participant during the Scholarship Campaign, Open House(s), and other activities deemed necessary by the program directors and executive directors.
18. Meet with the Head Swim Coach on a monthly basis, or as deemed necessary. 
19. Be familiar with and adhere to all recommendations of “Total Quality Management” and follow all policies and procedures of the YMCA of Greater Toledo.

Under the direction of the Site Director and/or Assistant Director and Lead Teacher, the School Age Aide is responsible for carrying out the day to day tasks assigned by the Lead teacher at the specified site.  She/he will be responsible for helping in leading program activities, assessment, snack preparation, and communicating effectively with the children, their parents, YMCA/JCC personnel, and the center guest when needed and as assigned by the lead teacher.

Responsibilities:

1. Follow directions and complete assigned tasks given from Lead Teacher and Site Director.
2. Follow Ohio’s Common Core Standards and the school age curriculum.
3. Help to maintain the daily records.
4. Attend family events.
5. Understand and help to update a portfolio on each child.
6. Assist with self assessments, child assessments and environmental assessments.
7. Follow YMCA/JCC child care policies and procedures, as well as ODJFS licensing standards.
8. Follow and adhere to TQM policies.
9. Responsible for helping the Lead teacher to implement the daily lessons and the preparation of materials and supplies.
10. Help with general housekeeping tasks.
11. Maintain a professional attitude.
12. Treat children with dignity and speak to them in a friendly, positive and courteous manner while developing the four YMCA/JCC character values; caring, faith, honesty, respect, and responsibility.
13. Interact with children and encourage them to share experience, feelings, and ideas.
14. Foster the independence of children, such as; cleaning up toys, hand washing, etc.

Under the direction of the Site Director and/or Assistant Director and Lead Teacher, the School Age Aide is responsible for carrying out the day to day tasks assigned by the Lead teacher at the specified site.  She/he will be responsible for helping in leading program activities, assessment, snack preparation, and communicating effectively with the children, their parents, YMCA/JCC personnel, and the center guest when needed and as assigned by the lead teacher.

Responsibilities:

1. Follow directions and complete assigned tasks given from Lead Teacher and Site Director.
2. Follow Ohio’s Common Core Standards and the school age curriculum.
3. Help to maintain the daily records.
4. Attend family events.
5. Understand and help to update a portfolio on each child.
6. Assist with self assessments, child assessments and environmental assessments.
7. Follow YMCA/JCC child care policies and procedures, as well as ODJFS licensing standards.
8. Follow and adhere to TQM policies.
9. Responsible for helping the Lead teacher to implement the daily lessons and the preparation of materials and supplies.
10. Help with general housekeeping tasks.
11. Maintain a professional attitude.
12. Treat children with dignity and speak to them in a friendly, positive and courteous manner while developing the four YMCA/JCC character values; caring, faith, honesty, respect, and responsibility.
13. Interact with children and encourage them to share experience, feelings, and ideas.
14. Foster the independence of children, such as; cleaning up toys, hand washing, etc.

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Cleans and sanitizes assigned areas, including such duties as mopping, dusting, and trash removal.  May complete duties related to window washing, meeting set up, pool cleaning, snow removal, grounds keeping, and other related responsibilities.

ESSENTIAL FUNCTIONS:

1. Ensures Y is attractive and clean by completing all duties listed on the daily schedule and maintains upkeep of assigned area and equipment. May perform wet and dust mopping, dusting, trash removal, recycling, window washing, pool cleaning, painting, vacuuming, seasonal activities dealing with lawn care and snow removal, and general cleaning.
2. Operates related motorized and non-motorized equipment.
3. Records and reports all needed repairs; perform repairs as directed.
4. Ensures YMCA building and property is secure during shift and report incidents and hazardous conditions to supervisor.
5. Replaces soap, paper towels, and other supplies.
6. May set up furniture for events.
7. Performs other duties as assigned.

To provide dance instruction.

JOB SEGMENTS:

• Be within the area (dance studio) and ready to teach prior to class start time. Greet each program participant.
• Plan and execute a strong class based on proper movement and safety of participants.
• See that each class includes: Introduction, Warm-up, Review, Skill Development, Personal Growth, and Safety.
• Keep the studio and storage room neat and clean. Report any damaged equipment and recommendations to the Coordinator.
• Do not turn participants away if they are not on your class roster. Include them in your class and clear it up later with the Program Coordinator.
• Be consistent, courteous, helpful and most of all …. Make sure that all participants have FUN!
• Keep Coordinator informed at all times of substitutes.

Under the direction of the District Vice President and in the accordance with the Association policies, the District Administrator will be responsible for the day to day administrative support of a high quality, member centered district of YMCAs.

JOB SEGMENTS:

1. Maintains and issues Purchase Orders for day to day District operations.
2. Manage all scholarships request in a timely manner. Research & Review all Scholarship donors for the past 8 years to improve our donor base.
3. Responsible for developing systems to ensure proper use of Credit card and for all branch programs. Accurately complete necessary reporting associated with the credit cards.
4. Ability to work a flexible schedule including evenings, weekends and holidays based upon needs of the YMCA.
5. Orders office supplies for District
6. Assists in the planning and organization for For Your Y Benefit
7. Accurately processes payroll for the District on a twice per month basis.
8. Accurately maintains and processes the District petty cash fund.
9. Processes, balances, posts all cash receipts coming into the District regardless of source.
10. Prepares and processes periodic bank deposits including the remote check capture device.
11. Provides administrative support to the District Vice President for correspondence, scheduling, handling of invoices, processing of status forms, etc.
12. Demonstrates excellence in member service at all times.
13. Assists in all aspects of the Annual Campaign.
14. Takes board minutes
15. Other duties as assigned by the District Vice President.

Under the direction of the Site Director and/or Assistant Director and Lead Teacher, the Preschool Teacher Aide is responsible for carrying out the day to day tasks assigned by the Lead teacher at the specified site.  She/he will be responsible for helping in leading program activities, assessment, snack preparation, and communicating effectively with the children, their parents, YMCA/JCC personnel, and the center guest when needed and as assigned by the lead teacher.

Accountabilities:

1. Maintain safe and secure environment for children, being aware of child activities at all times.
2. Work as a team member with other staff.
3. Help to maintain a learning environment with developmentally appropriate activities.
4. Communicate effectively with children, their parents, other YMCA/JCC staff, and center guest.
5. Report any concerns to your supervisor.
6. Respond to emergencies according to YMCA/JCC procedures.
7. Maintain confidentiality regarding personal information on children and staff.
8. Take direction from Lead Teacher.

Under the direction of the Site Director and/or Assistant Director, the Lead Teacher is responsible for carrying out the day to day classroom at the specified program.  She/he will be responsible for planning, leading program activities, assessment, snack and meal service, and communicating effectively with the children, their parents, YMCA/JCC personnel, and the center guest when needed. She/he will work cooperatively with the center director to provide day to day guidance to the Teacher Assistants.

Accountabilities:

1. Maintain safe and secure environment for children, being aware of child activities at all times.
2. Work as a team member with other staff.
3. Prepares lesson plans and maintains a learning environment with developmentally appropriate activities.
4. Provides for the care of the physical and emotional needs of the child using positive reinforcement
5. Fostering independence, and acting as a role model for the child.
6. Communicate effectively with children, their parents, other YMCA/JCC staff, and center guests.
7. Report any concerns to your supervisor.
8. Respond to emergencies according to YMCA/JCC procedures.
9. Maintain confidentiality regarding all aspect of personal records

To instruct and guitar classes. 

JOB SEGMENTS:

• Be within the area of instructing and ready to teach 15 minutes before class begins.
• Plan and execute a strong class based on proper techniques
• See that each class includes: Introduction, Review, Skill Development, Personal Growth, and Safety.
• Keep the room neat and cleaned. Report any damaged equipment and recommendations to the Program Director.  Each student is responsible for purchasing and maintaining their own guitar.  We are not responsible for storing or maintaining their instruments.
• Do not turn children away if they are not on your attendance list. Include them in your class and clear it up later.
• Do not hesitate to move a child the first class of the session. Please inform all of the parties concerned: parents, Program Director, students……
• Be consistent, courteous, consciences, helpful and most of all …. Make sure that all of the kids have FUN!
• Keep Program Director informed at all times of substitutes.
• Responsible for cleanliness of area and facility in general.

Primary function for the branch KidZone Center include being a positive role model, working with children in group activities, maintaining a clean, fun and safe environment for children of all ages in the KidZone Center. Branches include our West Toledo YMCA and Francis Family YMCA.

Responsibilities

• Maintain a professional image at all times
• Enforce and follow all safely rules
• Maintain and submit accurate attendance records
• Be prepared to encourage and lead age appropriate activities for children
• Set the proper example at all times
• Keep the YMCA policies and philosophy in mind with all activities
• Be ready to work
• Assist with other YMCA programs when needed
• Communicate openly with parents and greet them when they enter and exit the KidZone Center
• Adhere to all TQM standards
• Keep area neat and clean
• Sanitize equipment on a scheduled basis
• Work as a team member with other employees
• Promote values of respect, honesty, caring, and responsibility
• Be flexible in working additional hours 

Accountabilities

• Report any problems that you have to your supervisor
• Know the children’s names in the KidZone and other program areas
• Communicate openly with parents
• Lead creative, safe, fun, and enriching activities for the children
• Be on time and ready to work
• Dress appropriately
• Be flexible in work hours
• Participate in the YMCA Annual Campaign

This position supports the work of the YMCA, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility.

JOB SEGMENTS:

1. Be in chair and ready to lifeguard on time. Be alert and attentive while in your chair/on duty.
2. Ensure that all swimmers and divers follow pool rules and policies.
3. Wear staff uniform at all times while on duty.
4. Follow opening and closing procedures.
5. Fill out accident/incident reports for any accident, no matter how minor
6. Never read or talk to friends while in your chair.
7. Responsible for all scheduled shifts.  Find and secure your own substitute when needed, this is your responsibility.
8. Demonstrate Responsibility, Respect, Caring & Honesty towards members, guests, co-workers, and supervisor at all times.
9. Maintain a clean deck at all times. Report any unsafe conditions to necessary personal.
10. Conduct yourself in a professional manner, remember you are a reflection of the YMCA.
11. Maintain your physical ability to perform rescues. Attend all trainings.
12. Ensure storage room is kept clean and equipment is stored properly.
13. Read and understand evaluation criteria.
14. Personnel will be required to attend at least 2 hours of in-service a month to keep skills current.
15. Be prepared to work evenings, weekends and holidays.
16. You will be required to work one weekend shift (Friday, Saturday or Sunday) per month.
17. You are required to work at least 10 hours per week or 2 shifts per week.
18. Perform any unique duties requested, as deemed appropriate, by your supervisor or any other supervisor on duty.

The Member Experience Associate, in accordance with Association policies, is responsible for member engagement and retention through impeccable member service and practices that promote member engagement, specifically connecting members to programs. The Member Experience Associate will possess extensive knowledge in member and membership processes as well as all aspects of YMCA programming and services.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.   Meet and exceed membership satisfaction and retention goals.
2.   Ensure that daily care of members is first priority; assist with both the member service desk, front desk operations and the wellness floor. Accurately process new member processing, program enrollment, scanning membership cards, and welcome and greet members. Schedule Smart Start appointments for all new members.
3.   Maintain confidentiality of sensitive personal and financial data for each member.
4.   Monitoring and enforcing membership policies and procedures.
5.   Collaborate with all branch staff to ensure service excellence and timely follow-up to all member questions and/or complaints.
6. Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs.
7.   Respond to emergency situations by adhering to the safety policies and procedures set up for the Association.
8. Give tours of the facility; promote the benefits of membership. Explain pricing and options.
9. Actively participate in the Annual Campaign by helping to raise dollars toward the goal.
10. Oversee the member check-in procedure and engage in member conversations on the wellness floor.
11. Assist in the successful implementation of the Association’s Smart Start Program
12. Ability to work a flexible schedule including evenings, weekends and holidays based upon needs of the YMCA.
13. Perform other duties assigned.

The Member Experience Associate, in accordance with Association policies, is responsible for member engagement and retention through impeccable member service and practices that promote member engagement, specifically connecting members to programs. The Member Experience Associate will possess extensive knowledge in member and membership processes as well as all aspects of YMCA programming and services.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.   Meet and exceed membership satisfaction and retention goals.
2.   Ensure that daily care of members is first priority; assist with both the member service desk, front desk operations and the wellness floor. Accurately process new member processing, program enrollment, scanning membership cards, and welcome and greet members. Schedule Smart Start appointments for all new members.
3.   Maintain confidentiality of sensitive personal and financial data for each member.
4.   Monitoring and enforcing membership policies and procedures.
5.   Collaborate with all branch staff to ensure service excellence and timely follow-up to all member questions and/or complaints.
6. Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs.
7.   Respond to emergency situations by adhering to the safety policies and procedures set up for the Association.
8. Give tours of the facility; promote the benefits of membership. Explain pricing and options.
9. Actively participate in the Annual Campaign by helping to raise dollars toward the goal.
10. Oversee the member check-in procedure and engage in member conversations on the wellness floor.
11. Assist in the successful implementation of the Association’s Smart Start Program
12. Ability to work a flexible schedule including evenings, weekends and holidays based upon needs of the YMCA.
13. Perform other duties assigned.

The Member Experience Associate, in accordance with Association policies, is responsible for member engagement and retention through impeccable member service and practices that promote member engagement, specifically connecting members to programs. The Member Experience Associate will possess extensive knowledge in member and membership processes as well as all aspects of YMCA programming and services.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.   Meet and exceed membership satisfaction and retention goals.
2.   Ensure that daily care of members is first priority; assist with both the member service desk, front desk operations and the wellness floor. Accurately process new member processing, program enrollment, scanning membership cards, and welcome and greet members. Schedule Smart Start appointments for all new members.
3.   Maintain confidentiality of sensitive personal and financial data for each member.
4.   Monitoring and enforcing membership policies and procedures.
5.   Collaborate with all branch staff to ensure service excellence and timely follow-up to all member questions and/or complaints.
6. Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs.
7.   Respond to emergency situations by adhering to the safety policies and procedures set up for the Association.
8. Give tours of the facility; promote the benefits of membership. Explain pricing and options.
9. Actively participate in the Annual Campaign by helping to raise dollars toward the goal.
10. Oversee the member check-in procedure and engage in member conversations on the wellness floor.
11. Assist in the successful implementation of the Association’s Smart Start Program
12. Ability to work a flexible schedule including evenings, weekends and holidays based upon needs of the YMCA.
13. Perform other duties assigned.

The Member Experience Associate, in accordance with Association policies, is responsible for member engagement and retention through impeccable member service and practices that promote member engagement, specifically connecting members to programs. The Member Experience Associate will possess extensive knowledge in member and membership processes as well as all aspects of YMCA programming and services. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.   Meet and exceed membership satisfaction and retention goals.
2.   Ensure that daily care of members as first priority; assist with the member service desk, front desk operations and the wellness floor. Accurately process new members, perform program enrollment, scan membership cards, and welcome and greet members. Schedule Smart Start appointments for all new members.
3.   Maintain confidentiality of sensitive personal and financial data for each member.
4.   Monitor and enforce membership policies and procedures.
5.   Collaborate with all branch staff to ensure service excellence and timely follow-up to all member questions and/or complaints.
6. Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs.
7. Ensure the safety of all participants in the Wellness Center. Notify the Fitness Director and front desk of any injury or emergency. File Incident/Accident reports.
8.   Respond to emergency situations by adhering to the safety policies and procedures set up for the Association.
9. Give tours of the facility; promote the benefits of membership. Explain pricing and options.
10. Actively participate in the Annual Campaign by helping to raise dollars toward the goal.
11. Oversee the member check-in procedure and engage in member conversations on the wellness floor.
12. Assist in the successful implementation of the Association’s Smart Start Program
13. Ability to work a flexible schedule including evenings, weekends and holidays based upon needs of the YMCA. Attend all fitness staff meetings and training sessions. Be responsible for finding own subs when needed.
14. Keep Fitness Director informed of all equipment that needs fixing or replacing.
15. Portray and promote a healthy lifestyle including core values: Caring, Honesty, Respect, Faith and responsibility.
16. Perform other duties assigned.

The Member Experience Associate, in accordance with Association policies, is responsible for member engagement and retention through impeccable member service and practices that promote member engagement, specifically connecting members to programs. The Member Experience Associate will possess extensive knowledge in member and membership processes as well as all aspects of YMCA programming and services.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Meet and exceed membership satisfaction and retention goals.
2. Ensure that daily care of members is first priority; assist with both the member service desk, front desk operations and the wellness floor. Accurately process new member processing, program enrollment, scanning membership cards, and welcome and greet members. Schedule Smart Start appointments for all new members.
3. Maintain confidentiality of sensitive personal and financial data for each member.
4. Monitoring and enforcing membership policies and procedures.
5. Collaborate with all branch staff to ensure service excellence and timely follow-up to all member questions and/or complaints.
6. Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs.
7. Respond to emergency situations by adhering to the safety policies and procedures set up for the Association.
8. Give tours of the facility; promote the benefits of membership. Explain pricing and options.
9. Actively participate in the Annual Campaign by helping to raise dollars toward the goal.
10. Oversee the member check-in procedure and engage in member conversations on the wellness floor.
11. Assist in the successful implementation of the Association’s Smart Start Program
12. Ability to work a flexible schedule including evenings, weekends and holidays based upon needs of the YMCA.
13. Perform other duties assigned.

Under the direction of the Membership Director and in the accordance with Association policies, the Member Service Associate (MSA) is responsible for member satisfaction and retention through impeccable member service and practices that promote member engagement. The MSA will possess extensive knowledge in membership and program options as well as specific center information. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Meet and exceed membership satisfaction and retention goals.
2. Ensure that daily care of members is first priority; assist with member service desk operations including scanning membership cards and greeting members.
3. Collaborate with all center staff to ensure service excellence and timely follow up to all member questions and/or complaints.
4. Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA of Lenawee County
   memberships and programs.
5. Accurately process new memberships and program registrations including cash transactions and maintenance of member records. Respond to inquiries both in person and by phone.
6. Will use all tools provided to increase the level of member interaction, including technological tools
7. Practice strong fiscal stewardship in the execution of financial and membership policies and procedures.
8. Actively participate in the Annual Scholarship Campaign by helping to raise dollars toward the center goal.
9. Respond to emergency situations by adhering to the safety policies and procedures set for the Association. 

Under the direction of the District Membership Director and in the accordance with Association policies, the Member Service Associate (MSA) is responsible for member satisfaction and retention through impeccable member service and practices that promote member engagement. The MSA will possess extensive knowledge in membership and program options as well as specific center information. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Meet and exceed membership satisfaction and retention goals.
2. Ensure that daily care of members is first priority; assist with member service desk operations including scanning membership cards and greeting members.
3. Collaborate with all center staff to ensure service excellence and timely follow up to all member questions and/or complaints.
4. Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA/JCC memberships and programs.
5. Accurately process new memberships and program registrations including cash transactions and maintenance of member records. Respond to inquiries both in person and by phone.
6. Practice strong fiscal stewardship in the execution of financial and membership policies and procedures.
7. Actively participate in the Annual Scholarship Campaign by helping to raise dollars toward the center goal.
8. Respond to emergency situations by adhering to the safety policies and procedures set for the Association.

Under the direction of the District Membership Director and in the accordance with Association policies, the Member Service Associate (MSA) is responsible for member satisfaction and retention through impeccable member service and practices that promote member engagement. The MSA will possess extensive knowledge in membership and program options as well as specific center information. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Meet and exceed membership satisfaction and retention goals.
2. Ensure that daily care of members is first priority; assist with member service desk operations including scanning membership cards and greeting members.
3. Collaborate with all center staff to ensure service excellence and timely follow up to all member questions and/or complaints.
4. Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA/JCC memberships and programs.
5. Accurately process new memberships and program registrations including cash transactions and maintenance of member records. Respond to inquiries both in person and by phone.
6. Practice strong fiscal stewardship in the execution of financial and membership policies and procedures.
7. Actively participate in the Annual Scholarship Campaign by helping to raise dollars toward the center goal.
8. Respond to emergency situations by adhering to the safety policies and procedures set for the Association.

Under the supervision of the Executive Director, the Membership Service is responsible for new member sales, and ensuring exemplary customer service for members and prospective members alike. The Member Service Director is also responsible for implementation of membership policies and procedures. In addition, responsibilities entail membership campaigns, member engagement with new and existing members along with community relationship. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Serve as direct supervisor of Membership Team and Kidzone Teams at the branch.
2. Actively visit and recruit business to promote the Corporate Wellness Partner program.
3. Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs.
4. Assist to motivate and train staff to improve membership and member retention.
5. Meet and exceed monthly and yearly branch goals for new membership, retention cancelations and renewals.
6. Build relationships with members, program participants and community partners.
7. Implement and evaluate all aspects of the membership function of the Branch, in accordance with the YMCA of Greater Toledo guidelines.
8. Will embrace, use and require all department staff to use all tools provided to increase the level of member interaction.
9. Ensure daily member questions and requests are handled in efficient and timely manner.
10. Work closely with Welcome Specialist, Branch Administrator and Front Desk Staff to ensure membership paperwork is obtained and processed accurately to meet the organization’s goal.
11. Maintain a working knowledge of membership types and rate structures; including short-term membership and membership payment.
12. Maintain confidentiality of sensitive personal and financial data for each member.
13. Maintain the filing system that meets the organization standards.
14. Monitoring and enforcing membership policies and procedures.
15. Manage the accuracy and productivity of day-to-day activities of the membership process –i.e. cancelation, renewals, on-hold request, existing member changes, and new member application/bank draft and suspending bank draft
16. Accurately process new membership registrations including cash transactions and maintenance of member records. Respond to inquiries both in person, phone and email.
17. Practice strong fiscal stewardship in the execution of financial and membership policies and procedures.
18. Understand and fully participate in the Y-Improvement model for his/her branch as well as any assigned Association initiatives. Will ensure data within the Y-Improvement model is accurate and up to date.  Will be accountable for meeting or exceeding target conditions related to his/her areas of responsibility.
19. Actively participate in the Annual Campaign by helping to raise dollars toward the branch goal.
20. Respond to emergency situations by adhering to the safety policies and procedures set for the Association.
21. Perform other duties as assigned

To instruct and lead piano/keyboard classes.

JOB SEGMENTS:

• Be within the area of instructing and ready to teach 15 minutes before class begins.
• Plan and execute a strong class based on proper techniques
• See that each class includes: Introduction, Review, Skill Development, Personal Growth, and Safety.
• Keep the room neat and cleaned. Report any damaged equipment and recommendations to the Program Director.  Keyboards were purchased by the YMCA and are the property of the YMCA. 
• The Piano/Keyboarding class is limited to 7 students per class based upon the available equipment and optimum class size. We do not allow siblings/friends to sit-in on classes.  Parents are permitted to stay, however small children should be checked in to the Kid Zone.
• Be consistent, courteous, consciences, helpful and most of all …. Make sure that all of the kids have FUN!
• Keep Program Director informed at all times of substitutes.
• Responsible for cleanliness of area and facility in general.

An educator works as part of a “Front Line” team responsible for delivering top quality residential OEE and SPGR camping programs.

Job Duties

Program Planning:

• Prepared to teach all curriculum area through training, peer observation, research, and class outlines.
• Maintains a safe, high quality standard program for all guests of Storer Camps.
• Assists in the continued development and delivery of the curriculum.
• Functions as a part of the entire Association. Participates in all program areas of Storer Camps and Association as requested.
• Develops and maintains new program opportunities and responsive evaluations to improve Storer’s programs.
• Responsible for general facility and equipment upkeep on a daily basis as well as center wide clean up at the end of the week.
• Class equipment is well cared for, kept clean and orderly.
• Equipment and facility needs are observed and communicated to supervisors in a timely manner.
• Participates in weekly staff meetings.

Implementing Programming:

• Teaches curriculum areas of Natural Science, Renewable Energy, Adventure Education (includes the climbing tower, low and high rope courses) and Cultural History.
• Responsible and willing to rotate duties as a staff member in OEE and SPGR programs.
• Assists with Health Services based on training/experience.
• Assists with hosting school/SPGR groups, leading meals, large group programs.
• Responsible for following YMCA Storer Camps COVID-19 Policies and Procedures which include, but now limited to: cleaning/disinfecting facilities & equipment on regular basis.
• Develops positive, friendly, professional rapport with guests and fellow staff members.
• Flexible to adapt to programs and the needs and desires of our guests.
• Facilitates recreational activities and evening programs as scheduled for OEE and SPGR weekend groups.
• Facilitates weekly evaluations from teachers, cabin leaders and group leaders on class knowledge, presentation, and professionalism.
• Serves as part of other department activities when needed and assigned by the director of the program area.
• Abides within the Personnel Policies of YMCA Storer Camps.
• Maintains a clean living environment inside and outside of assigned living unit.

 Under the direction of the Site Director and/or Assistant Director and Lead Teacher, the School Age Aide is responsible for carrying out the day to day tasks assigned by the Lead teacher at the specified site.  She/he will be responsible for helping in leading program activities, assessment, snack preparation, and communicating effectively with the children, their parents, YMCA/JCC personnel, and the center guest when needed and as assigned by the lead teacher.

Accountabilities:

1. Maintain safe and secure environment for children, being aware of child activities at all times.
2. Work as a team member with other staff.
3. Help to maintain a learning environment with developmentally appropriate activities.
4. Communicate effectively with children, their parents, other YMCA/JCC staff, and center guest.
5. Report any concerns to your supervisor.
6. Respond to emergencies according to YMCA/JCC procedures.
7. Maintain confidentiality regarding personal information on children and staff.
8. Take direction from Lead Teacher.

To instruct a group exercise class according to the guidelines of the YMCA Foundations of Group Exercise Instructor training.  Insure the safety of all participants during class.

Job Segments:

1. Insure the safety of all participants in class.
2. Be at the YMCA, or designated work site, prior to class to prepare.
3. Make sure all necessary equipment is out before class is scheduled to begin and return equipment to storage after class.
4. Conduct class in accordance with standard conditioning principles according to designated program you have been assigned to teach.
5. Be aware at all times to participant’s level of activity intensity, encouraging them to go at their own pace.
6. Observe building policies, restrictions, and emergency procedures.
7. Openly promote health enhancement programs offered at the YMCA.
8. Keep accurate attendance records.
9. Attend all fitness staff meetings and training sessions when deemed necessary by your supervisor.
10. Be dressed in appropriate attire when while teaching class.
11. Keep supervisor informed of any equipment that needs fixed or replaced.
12. Notify supervisor and customer service desk of any injuries or emergencies. Incident/Accident reports must be completed and turned in for any incidents.
13. Portrayal of the core values: Caring, Honesty, Respect, and Responsibility at all times.
14. In an effort to keep employee injuries to a minimum, will encourage all staff to perform their duties in a safe and efficient manner. In all incidences, proper equipment must be used for the task being performed. 
15. Any other duties as assigned by supervisor.

The Sports Coordinator is responsible for the planning, budgeting and coordination of all sports related programming at the assigned Branch of the YMCA of Greater Toledo. 

ESSENTIAL FUNCTIONS:

1. Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives.
2. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
3. Understands and fully participates in the Y-Improvement model for his/her branch as well as any assigned Association initiatives. Will ensure data within the Y-Improvement model is accurate and up to date.  Will be accountable for meeting or exceeding target conditions related to his/her areas of responsibility.
4. Establishes new program activities and expands program within the community in accordance with strategic and operating plans.
5. Assists in the marketing and distribution of program information, may organize and schedule program registrations.
6. Develops and maintains collaborative relationships with community organizations.
7. Develops and monitors program budget to meet fiscal objectives.
8. Coordinates use of facilities for program activities and events.
9. Assists in YMCA fund raising activities and special events.
10. Models relationship-building skills (including Listen First) in all interactions. Responds to all member and community inquiries and complaints in timely manner.
11. Assists with Program Committee meetings
12. Compiles program statistics. Monitors and evaluates the effectiveness of and participation in programs.
13. Other duties as assigned by supervisor.

To ensure the safety of all children enrolled in a swimming lesson receive quality instruction in a fun and safe environment.

Job Segments:

1. Arrive 15 minutes prior to the start of your lesson.
2. Start and end class on time.
3. Follow a lesson plan for each class. Incorporate individualized games and activities and have all necessary equipment prepared.
4. Take attendance at every class.
5. Complete a Progress Report for each child, as well as a Certificate, to be handed out at the last lesson.
6. Encourage and challenge the children in a friendly and loving way.
7. Find and secure your own substitute when needed and tell supervisor.
8. Have fun! Playing games is a part of every lesson.
9. Demonstrate Responsibility, Respect, Caring & Honesty towards members, guests, co-workers, and supervisor at all times. Incorporate Character Development into your plans.
10. Promote and follow all the pool rules during lessons.
11. Ensure storage room is kept clean and equipment is stored properly.
12. Realize the children and parents depend on their instructor to be present for all lessons of the session. Therefore, absences must be avoided at all cost.  Notify parents of any ensconces in advance when possible.
13. Perform any unique duties requested, as deemed appropriate, by your supervisor.

To ensure the safety of all children enrolled in a swimming lesson receive quality instruction in a fun and safe environment.

Job Segments:

1. Arrive 15 minutes prior to the start of your lesson.
2. Start and end class on time.
3. Follow a lesson plan for each class. Incorporate individualized games and activities and have all necessary equipment prepared.
4. Take attendance at every class.
5. Complete a Progress Report for each child, as well as a Certificate, to be handed out at the last lesson.
6. Encourage and challenge the children in a friendly and loving way.
7. Find and secure your own substitute when needed and tell supervisor.
8. Have fun! Playing games is a part of every lesson.
9. Demonstrate Responsibility, Respect, Caring & Honesty towards members, guests, co-workers, and supervisor at all times. Incorporate Character Development into your plans.
10. Promote and follow all the pool rules during lessons.
11. Ensure storage room is kept clean and equipment is stored properly.
12. Realize the children and parents depend on their instructor to be present for all lessons of the session. Therefore, absences must be avoided at all cost.  Notify parents of any ensconces in advance when possible.
13. Perform any unique duties requested, as deemed appropriate, by your supervisor.